ADAMA is a manufacturer and distributor of crop protection products and services in over 40 countries, creating simplicity in agriculture with practical and innovative solutions that reduce the complexity for today's growers.

IT LEADER

Leader of IT operations for ADAMA's North American crop segment with combined revenues of $750M. Developed a shared business services model that leveraged centralized application and infrastructure architectures designed to complement organizational maturity and transform IT into a strategic business partner. Guide business strategy and process improvement to maturing business units. Created an enterprise service bus using APIs to support automation for ERP, CRM, customer and operational EDI, and business intelligence platforms that simplified operations using automation and advanced analytics, resulting in increased revenue through new sales channels, best-in-class customer service, automation that improved employee satisfaction and retention, and reduced COGS. Maintain a strong network of vendor relationships that supplement development, infrastructure, and desktop support staffing needs.

• Implemented a cloud-based CRM solution to create sustainable revenue streams with a lead-to-cash process, provide accountability and transparency among the sales teams, and promote collaborative intra-company communication that has contributed to a 32% increase in sales over 5 years.
• Led supply chain transformation from spreadsheets to ERP integrated manufacturing and enterprise supply chain management systems resulting in a 38% improvement in demand forecasting (lag-60D), predictive sales analytics that increased production scheduling and supply planning from 6 months to 24 months with greater accuracy, and an inventory reduction of 28%.
• Developed a data warehouse providing access to curated data, and simplified access to a single source of truth for key commerical and operational datasets, accessible through various tools including powerful visual dashboards that deliver key business insights.

Misys is a market leader in banking, treasury, and capital markets with 1,200+ customers including the world's top 50 banks.

IT DIRECTOR

Led IT Services for 7,000 employees and 5,500 contractors across 46 locations globally. Directed divestiture activities of Misys and decoupling of IT systems while also directing the acquisition of Eclipsys, including consolidation of directory services, ERP, training, ACD, email, network, and VoIP infrastructure. Implemented federated desktop collaboration tools, allowing efficient and secure internal and external communication. Deployed HD video conferencing across 40 offices to foster better internal communication. Drove operational efficiencies via private and public cloud strategies, hosting services, and virtual desktop computing. Created a sustainable disaster recovery model driven by cost and risk analysis. Increased IT and development flexibility via on-demand services, reducing the development cycle, operational risk, complexity, and capital expenditure.

• Created a customer data center for hosting Allscripts applications on behalf of the customer, providing a high-availability, secure platform that hosted 1200 customers in dedicated environments and supported 24x7 by a geographically diverse team. This service was responsible for 25% revenue growth in less than 2 years.
• Developed employee and customer collaboration strategy that included faster resolution of customer issues via automated Enterprise ACD system integrated with CRM, knowledge base, and ERP, increasing customer satisfaction scores by 65%.
• Consolidated 12 on-premise data centers to the central office and implemented off-site data centers to support uptime, additional processing, and disaster recovery.
• Negotiated a 43% reduction in cost for WAN, telephony, and data center services, resulting in savings of $8.5M over 3 years.

University, research center, and healthcare organization that serves 17K students and 43K employees.

ENTERPRISE IT ARCHITECT

Led enterprise infrastructure architecture strategy, design, policy, and procedures. Formed several IT steering committees for technology verticals that gave individual IT departments input on key technology initiatives. Designed and deployed University-wide Windows Active Directory. Upgraded Novell to IP-based eDirectory infrastructure to support integration with Windows Active Directory, providing a single authoritative directory source. Implemented firewall and IDS solutions in the Medical Center to protect PHI data under HIPAA regulation. Consolidated several disparate storage systems into Cisco-directed EMC storage farms distributed across multiple cities using leased fiber and DWDM technology.

• Migrated campus network from flat 100Mbs FDDI network to Cisco multi-gigabit core, distribution, edge, routed VLAN model; increased network uptime from 60% to 99.9%+ in 6-month project servicing 45K nodes.
• Requested technology grant from Cisco to provide the University's first VoIP phone system with an initial pilot of 500 users, which has grown to support 50K+ users.

Upcoming Project

Flex 490 – Senior Capstone

The objective of this competency set is for the student to master the concepts and demonstrate the skills needed to manage IT projects of limited scope and to integrate the knowledge and skills they accumulated throughout the IST program by developing a prototype information system. To this end the competency subsets covered in this competency set are the following:

• Demonstrate knowledge of project management terms and techniques
• Demonstrate application of project management terms and techniques and knowledge gained in BSIST competency sets by developing a prototype of an information system together with requisite documentation
• Perform skills required of IT professionals in the workplace